Shipping & Returns
IMPORTANT: All shipments leave on Fridays of each week from our headquarters. If you need it urgently, you must inform us when you place the order. After the new regulations of 2021, some shipments, such as postal ones, may entail additional customs clearance costs, normally they are usually around €7.00 approximately.
Seur: Fast air service at an excellent price recommended for its speed and security in delivery (normally in 2-5 business days). National scope and Portugal (except Portuguese islands).
Correos: Area: Spain and Andorra - Maximum length: 1 meter - Circulates registered - It is delivered under signature at home - The approximate delivery time is between 12 working days for the peninsula and 2 working days for the Canary Islands.Transporte Islas Canarias (Seur): Fast service at an excellent price recommended for its speed and security in delivery (normally in 1-2 business days). Canary Islands area.
Pick up in store: For residents in the Canary Islands. In this case, the customer will pick up the material at the Distrimar store that he previously indicates in the "leave a comment" section when he is on the Address screen when confirming the purchase. Do not confuse the fact of withdrawing the order in the store with the fact of buying the product in it, since the general conditions applied to the order will be those established on the web and not those of purchase in the physical store. Therefore, in case of any return, claim or doubt, you should always go through this website. Simply, the use of store pickup is like indicating a different delivery address for the order of the material. The cost of transport in this case will be free, provided that stocks are available in the store or the customer waits for the material to be replaced, in which case they will be informed of the delivery time. In this case there could be a management fee of €2.50.
If you live outside the Canary Islands and wish to pick it up in a store since it will be in this area or send someone to pick it up, you must create a new address in the Canary Islands in your profile (It can even be that of any of our stores or the hotel where you stay). In this way, the "Store Pickup" transport will be activated.
The amount of transport for the islands belonging to Portugal (excluding Madeira, since it has the same treatment as Portugal in the calculation), will have an increase in transport that will be previously provided to the client before shipment.
Economic International: Service at an excellent price recommended for its cost. Delivery (normally in 15 to 20 business days). At international level.
EMS Correos: Fast international air service. High price for its security in delivery (normally in 10-20 business days). At international level.
Chrono Express Correos: International service for Europe. Reasonable price due to safe delivery (normally in 8-30 business days). European scope.
International EMS: Scope: Europe, Asia and America - Maximum length: 1.30 meters - It circulates registered - It is delivered under signature at home - The approximate delivery time is 8-15 business days. Some countries may require additional documents for customs, in which case the customer would be previously informed of their cost.